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terms of use

1. Definitions

References on the Site, in these Terms of Use (including the Privacy Policy) shall have the following meaning:

"Company" shall mean Rouse Property Services Limited, a company registered in England & Wales under the company number 06767019, whose registered address is 2nd Floor Grove House, 55 Lowlands Road, London HA1 3AW and trading under the name of Rouse Property Services;

"Site" shall mean the Rouse Property Services portal ( or such other address as may apply from time to time;

"we" "us" or "our" shall mean Rouse Property Services Limited and its successors and assigns, and/or any other corporations and undertakings which are authorised to carry the name "Rouse Refurbs" or “Rouse Property Services”;

"you" or "your" shall mean a user of the Site;

2. Access to the Site

Access to the Site will be provided to you subject to these Terms of Use.

By accessing the Site, you agree that you will access its contents solely for lawful purposes. You will comply with all laws and regulations (including those governing financial services, money laundering or anti-terrorism) when using this Site.

We reserve the right to update, modify, restrict access to or close this Site at any time.

We shall be under no obligation to update the Site but we may do so from time to time at our discretion.

You may download or print off material and information from this Site for your personal reference and draw the attention of others to the material posted on the Site provided that this is done for lawful purposes. You shall not incorporate, copy or reproduce such material or information in any other works, publication or website, or distribute, transmit, broadcast, modify, or show in public any part of this Site or  in any other way exploit commercially all or any part of this Site or any document available through it without our prior written permission.

3. Reliance on information posted

The information and material posted on our Site is not advise on which reliance should be placed. Although we take care to provide accurate information and keep our Site updated we cannot guarantee that the Site will operate in accordance with your expectations or will be error free. We cannot accept any responsibility for any loss that you may suffer directly or indirectly by placing reliance on any of the contents of this Site. If you are aware of any error on the Site please contact us by email at [email protected] and we will endeavour to correct it. We do not guarantee the availability to you of any links that may be provided from the Site.

4.  Our Liability

The Site is provided free of charge, and therefore, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

(a).all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

(b).any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it.

This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

5.  Links from our Site

You may be able to obtain access to websites operated by others from our Site. We do not endorse those other websites nor do we accept any responsibility for any damage or loss whatsoever that you may suffer arising out of access to those websites. These links are not continuously monitored or maintained by us nor are we responsible for the content of any third party website.

6. Linking to our Site

You must not establish a link from any website that is not operated by you.

You may link to our home page (and not any other part of our Site), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our Site must not be framed on any other site, and we reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

7. Insurance

We carry professional liability insurance, employers’ liability insurance and third party insurance. Details will be available on request.

8. Privacy Policy

You acknowledge that use of the Site results in our processing of the personal data you provide. Our Privacy Policy below will set out the basis on which we will use that data and you agree to the terms of it.

We may collect the following information from you:

(a) Any information you provide when contacting us by email, or via an online form.

(b) Information about your computer and your use of the Site including your IP address, browser type, referral source, duration of visit and page visits.

We use the information you provide to us above to process your orders and to provide you with efficient and quality services. We do not sell your information to third party marketing or database companies. We primarily require this information to understand your needs and provide you with a better service, for our internal record keeping, administration of customer information, market research purposes and for periodically sending you emails about our services, special offers and other information which we think you may find useful.

We will always offer you the opportunity to opt out of receiving communications from us. You can also tell us to remove or modify the information we have about you by email or post by contacting us at [email protected]

9. Jurisdiction and applicable law

These Terms of Use shall be governed by and interpreted in accordance with English law and we and you each submit irrevocably to the exclusive jurisdiction of the English Courts. However, we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These Terms of Use are governed by English law.

10. Variations

We reserve the right to vary or amend these Terms of Use from time to time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Site.

If you have any concerns about material which appears on our Site, please contact [email protected]

Thank you for visiting our Site!

Propertymark Client Money Protection logo
The Property Redress Scheme logo
Deposit Protection Service logo, linked to their website