case studies

"Respond to tenants issues with a sense of urgency to acknowledge their needs and best maintain the relationship while avoiding unnecessary costs."

client A

I own a property with the desire to own other properties in the building, therefore:-

• I need a service provider that can support the needs of my tenants as they make it their long term home.
• I need my appointed agent to build bridges with the Managing Agents.
• I need the garden kept and pressure on the other flat owners to help improve the environment for all the residents.
• I want to know what is going on in the block.
• I do not want to miss the opportunity of buying another unit in the building.
• I work in another area and need to trust someone to keep focused on my long term aims.

client B

I have built up a portfolio of properties by refinancing, I therefore need to minimise my void periods and keep my tenants. I am a mother of two young children.

• I need someone to liaise with my builders regarding repairs that they are responsible for.
• I want to keep maintenance costs to a minimum whilst keeping my corporate tenants happy.
• I need to make sure when my properties are being marketed I am given maximum exposure and the agents are called daily and pushed.
• I really do not have time to pay excessive fees and I need time streamlined so that I can afford to use a managing agent.
• I need to build a relationship with someone, not just another agent.

client C

I buy in prime areas for long term capital growth, I like buying them, have no interest in selling them, but am not concerned in looking after them, but most certainly do not want them to cost me money unnecessarily.

client D

I own a couple of investment properties held in trust as part of my pension. I paid a good price for them and have spent money refurbishing them. I live abroad and need long-term tenants who are happy. I have had bad experiences with estate agents as they have been slow to respond to me and the tenants causing good tenants to leave. I need someone who can respond to problems efficiently and avoid unnecessary costs.